TERMS AND CONDITIONS OF USE
Our terms and conditions apply to the use of the capricci.com website. By placing an order with us, you agree to accept our terms and conditions.
Terms and conditions can be subject to modification at any time. If you do not agree with the terms and conditions set out below you may not access the website or use its’ services.
If you have any queries relating to our terms and conditions we will be happy to help at info@capricci.com.
Our store is hosted on Shopify Inc. who provides us with the online e-commerce platform that allows us to sell our products and services to you.
GENERAL INFORMATION
Capricci.com is the website of the Capricci® brand owned by Designer Europe SPRL, Avenue du Chant d'Oiseau 50, 1150 Brussels, Belgium, company registered in 2001 under VAT number BE0477992739. The following terms and conditions will apply between you and Designer Europe when an item is purchased.
You warrant that all details you provide are true, up-to-date and complete in all respects. You agree that e-mail can be used as means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from capricci.com under your own username and password. Please keep your password safe and do not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
It is illegal to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order can be liable for prosecution.
We reserve the right to end the agreement and to suspend or terminate your access to the Capricci website immediately and without notice if failing to make payment to us when due, if you breach any of our terms and conditions, or fail to provide within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you.
YOUR RESPONSIBILITIES
You agree that if these conditions are not respected, or if any liabilities are incurred arising from your use of this website, you will be responsible for the costs and expenses that we, or any related party to the transaction, incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information, unless you can prove that such use was fraudulent.
ORDERING
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Prices listed on capricci.com include VAT and are correct at the time of entering the information. We reserve the right to change prices of any product at any time.
A sales contract will exist between you and capricci.com once we confirm your order by email and that we have received full payment for it. If you choose not to submit an order, you may clear the items in your shopping basket at any time by clicking the 'Remove' button next to the product you do not wish to purchase.
This confirmation email will be sent to the email address given in your order form and will detail the products ordered, payment method, cost (including VAT and Postage & Packing) as well as expected delivery times.
You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why. This may be due to our capacity restraints, product availability or information provided by our transport company.
DELIVERY
Upon confirmation of your payment, we will send you an email detailing your purchase and delivery information.
We will always endeavour to ship in stock products within 3-5 working days. Please bear in mind delivery times may vary based on stock, local and international public holidays and/or events outside our reasonable control.
Shipments are made by bpost courier service, or its’ local partners, depending on the destination. All deliveries are tracked and must be signed for.
Each order is wrapped and protected in our branded packaging.
PAYMENT
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
RETURNS PROCEDURE
If you receive your order and it is damaged or incorrect in any way please take a picture and contact our customer services team on info@capricci.com and we will do our best to correct this.
Our returns policy is valid 30 calendar days, date of purchase. Beyond 30 calendar days refunds or exchanges are not accepted.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging with its original labels.
Returned goods must be sent to: Designer Europe, Avenue du Chant d'Oiseau 50, 1150 Brussels, Belgium.
We strongly recommend that you use a shipping method with tracking number as we cannot be held responsible in case your return does not reach us. For further information, please read the Shipping section further down or contact us at info@capricci.com.
REFUNDS AND EXCHANGES
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take a few days.
Late or missing refund
Please contact your credit card company or your bank as the processing time can vary from one operator to another. If you still have not received your refund, please contact us at info@capricci.com.
Sale items
Discount priced items can be refunded. If a discount is applied to your order, the amount of the discount will also be applied to the refund value. If your order includes several items benefiting from a discount, but you only return one, the amount refunded will include the original price of the item returned, less the discount applied in the case of a percentage. In the case of a voucher, the refund will take into account the value of the voucher divided by the number of items that benefited from it.
Exchanges
We only replace items if they present a defect or if they arrive damaged. If you need to exchange it, we will replace it by the same item. Should the item no longer be available, we will ask you whether you wish to opt for a voucher of the same value of your returned item, or for a refund.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to the person receiving the gift, the refund policy cannot apply to the beneficiary of the gift, but the beneficiary will receive a voucher for the value paid by the person offering the gift. Once we receive the returned item and it complies with our Returns requirements, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will be responsible for returning the product and applying for a refund.
Shipping
You must return your product to: Designer Europe, Avenue du Chant d'Oiseau 50, 1150 Brussels, Belgium. You will be responsible for shipping costs on returned items. Shipping costs are non-refundable. If you receive a refund, any cost of return shipping charged to us will be deducted from your refund. You should consider using a trackable shipping service when you send your returned item. Whether you use a trackable or non-trackable postage service, in either case we cannot be held responsible if your return item does not reach us.
LIABILITY
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on capricci.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised the correct price of the product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We make no warranty that the Website will meet your requirements or will be uninterrupted, error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- Economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Loss of goodwill or reputation; or
- Special or indirect losses suffered or incurred by that party arising out or in connection with the provisions of any matter under the Conditions.
COPYRIGHT
All rights, including copyright, in the content of the capricci.com web pages are owned or controlled by Designer Europe. In accessing capricci.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the capricci.com web pages for any other purpose whatsoever without the prior written permission of Designer Europe.
THIRD PARTY INFORMATION
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply to Capricci products are those stated on our material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
LAW
The Conditions shall be governed by and construed in accordance with the laws of Belgium whereby you irrevocably submit to the exclusive jurisdiction of the Belgian courts.
